−50%
Time to Resolution
We cut the resolution time of each interaction in half.
Vertical · Utilities
AI agents to transform utilities operations
Automate service, optimize processes and improve the user experience with autonomous agents integrated into your core systems
Sector challenges
Challenges that impact business efficiency, experience and growth
Scaling service without losing efficiency or quality is one of the industry's biggest challenges.
- 01
Overload in customer service
High inquiry volumes, multiple channels and long wait times impact the customer experience and operational efficiency.
- 02
Low recovery and inefficient debt management
Traditional processes make agile, personalized management difficult, reducing recovery effectiveness.
- 03
Interactions that don't generate sales
Many customer conversations end without conversion due to a lack of personalization, follow-up and real-time response capacity.
- 04
Manual processes that hold back scalability
Repetitive tasks and operational dependence limit the ability to grow efficiently and sustainably.
Results that back us up
Why do utilities companies choose us?
We help automate critical processes, improve service and generate operational efficiency with AI agents integrated into the operation
88%
Autonomous resolution
Of inquiries are resolved end to end without human intervention.
−40%
Operational load
We free teams from repetitive tasks to focus them on high-value work.
Use cases
AI agents in action: impact on key processes
We turn the industry's challenges into real impact with autonomous AI agents.
Customer service
Automation of frequent inquiries and tasks
- Service status
- Updating data
- Activating and deactivating services
- Tasks and processes
- Complaints and requests
Collections & recovery
Agents that run the full process
- Reports balance and account status
- Terms and payment commitments
- Online payments
- Agreements and refinancing
- Compliance with commitments
Sales and Cross Sell
Agents that support the commercial process end to end
- Presents personalized offers
- Campaign segmentation
- Requirement validation
- Contracting services
- Carries out after-sales follow-up
Customer service
87%autonomy
Collections & recovery
+22%early recovery
Sales and Cross Sell
+25%conversion
How does it work?
Three steps to bring AI into production
01
Process identification
We map the critical flows of your operation and define where an agent generates the greatest impact.
02
Agent design and systems integration
We build the agent with the necessary rules, data and permissions, integrated with your core systems.
03
Testing and go-live
We validate results in controlled environments and deploy to production with continuous monitoring.
Integrations
We connect with the core systems of your operation
Native integrations with CRMs, banking cores, payment platforms and messaging channels.
Success stories
Real results in production
PassCardPassCard cut its operating load by 40% with AI in customer service
87% autonomy and over 60,000 automated conversations per month.
See more
ANDAANDA automates its WhatsApp customer service with AI and reaches 99% autonomy
Over 150,000 monthly conversations resolved in an always-available digital channel.
See moreScale your operation without losing control
Let's talk about how to deploy AI agents in your key processes.
Other industries
Explore other industries we operate in.
FintechCustomer service, collections management, sales and back office in banks and fintechsInsuranceQuoting, issuance, claims and renewals with traceability and controlTelcosHigh-volume operations in service, technical complaints and commercial managementHealthCoordination of care, authorizations and patient management across multiple channelsRetailSales, after-sales and conversational support integrated with logistics and catalogHospitalityManagement of bookings, check-in and guest service across multiple channels