88%
Vertical · Health
AI agents designed for health operations in LATAM
Manage appointments, inquiries and patient tasks with autonomy and precision, without losing quality of care.
Sector challenges
Challenges that impact business efficiency, experience and growth
Manual processes, high demand and fragmented channels generate operational overload, slow response times and an inconsistent experience for patients and teams.
- 01
High inquiry volumes
Teams spend much of their time answering repetitive questions and handling requests across multiple channels.
- 02
Complex appointment coordination
Rescheduling, confirmations and no-shows generate operational friction and affect care availability.
- 03
Manual, inefficient follow-ups
Reminders, collections and follow-up tasks consume operational time and make consistent management difficult.
- 04
Opportunities that don't convert
The lack of immediate follow-up and personalized care reduces conversions and wastes potential demand.
Results that back us up
Why do health companies in LATAM choose us?
Measurable results in real operations with AI agents in health across LATAM.
−50%
Reduction in appointment no-shows
+40%
Improvement in payment recovery
Use cases
AI agents in action: impact on key processes
We turn the industry's challenges into real impact with autonomous AI agents.
Customer service
Automation of frequent inquiries and tasks
- Appointment management
- Medical instructions
- Coverage and services
- Billing
- Data administration
Collections & recovery
Runs the full collections process
- Reports balances and account statements
- Terms and payment commitments
- Online payments
- Agreements and refinancing
- Compliance with commitments
Turnos
Coordinates the medical schedule end to end
- Availability by doctor or location
- Confirmations, modifications or cancellations
- Appointment reassignment
- Coordination of tests and studies
Sales and Cross Sell
Automates the commercial process end to end
- General or personalized offers
- Quotes
- Requirement validation
- Contracting services
- After-sales follow-up
Customer service
88%autonomy
Collections & recovery
+40%recovery
Turnos
−50%no-shows
Sales and Cross Sell
+25%conversion
How does it work?
Three steps to bring AI into production
01
Process identification
We map the critical flows of your operation and define where an agent generates the greatest impact.
02
Agent design and systems integration
We build the agent with the necessary rules, data and permissions, integrated with your core systems.
03
Testing and go-live
We validate results in controlled environments and deploy to production with continuous monitoring.
Integrations
We connect with the core systems of your operation
Native integrations with CRMs, banking cores, payment platforms and messaging channels.
Success stories
Real results in production
PassCardPassCard cut its operating load by 40% with AI in customer service
87% autonomy and over 60,000 automated conversations per month.
See more
ANDAANDA automates its WhatsApp customer service with AI and reaches 99% autonomy
Over 150,000 monthly conversations resolved in an always-available digital channel.
See moreScale your operation without losing control
Let's talk about how to deploy AI agents in your key processes.
Other industries
Explore other industries we operate in.
FintechCustomer service, collections management, sales and back office in banks and fintechsInsuranceQuoting, issuance, claims and renewals with traceability and controlTelcosHigh-volume operations in service, technical complaints and commercial managementUtilitiesManagement of technical complaints, meter readings and billing in large-scale operationsRetailSales, after-sales and conversational support integrated with logistics and catalogHospitalityManagement of bookings, check-in and guest service across multiple channels