−70%
Operational load
Reduction in the operational load of the human team.
Vertical · Hospitality
AI agents that transform the guest experience at every stage of their stay
Designed to manage guest interactions with autonomy, precision and a focus on satisfaction and bookings.
Sector challenges
Challenges that impact business efficiency, experience and growth
Hotel operations demand speed, coordination and constant service. Sustaining that level of service, even during peak demand, is one of the sector's biggest challenges.
- 01
Overload in customer service
Repetitive inquiries, high demand and demanding response times saturate teams and affect service quality.
- 02
Difficulty managing bookings and sales opportunities
Delays in responses and commercial follow-up generate friction in the booking process and lost opportunities.
- 03
Delays in handling incidents during the stay
Requests, complaints or issues without quick resolution directly impact the guest experience.
- 04
Lack of continuity in the guest experience
Information scattered across channels and teams generates inconsistent responses and a less-than-fluid experience.
Results that back us up
Why do hospitality companies in LATAM choose us?
Measurable results in real operations with AI agents in hospitality across LATAM.
+20%
Booking conversion
Increases conversion by responding to and managing bookings in real time.
+30%
CSAT and NPS
Improves the guest experience with immediate service and incident follow-up.
Use cases
AI agents in action: impact on key processes
We turn the industry's challenges into real impact with autonomous AI agents.
Atención operativa
Resolves day-to-day inquiries and operational tasks
- Check in / Check out
- Guest services
- Events and activities
- Requests
Bookings and sales
Turns conversations into bookings and sales opportunities
- Room availability
- Bookings, modifications and cancellations
- Additional services
- General and personalized offers
- Loyalty programs
Incidencias
Handles complaints and incidents during the stay
- Administrative complaints
- Complaints and requests during the stay
- Changes and cancellations
- Incidents in general
Atención operativa
−70%operational load
Bookings and sales
+20%booking conversion
Incidencias
+30%CSAT and NPS
How does it work?
Three steps to bring AI into production
01
Process identification
We map the critical flows of your operation and define where an agent generates the greatest impact.
02
Agent design and systems integration
We build the agent with the necessary rules, data and permissions, integrated with your core systems.
03
Testing and go-live
We validate results in controlled environments and deploy to production with continuous monitoring.
Integrations
We connect with the core systems of your operation
Native integrations with CRMs, banking cores, payment platforms and messaging channels.
Success stories
Real results in production
PassCardPassCard cut its operating load by 40% with AI in customer service
87% autonomy and over 60,000 automated conversations per month.
See more
ANDAANDA automates its WhatsApp customer service with AI and reaches 99% autonomy
Over 150,000 monthly conversations resolved in an always-available digital channel.
See moreScale your operation without losing control
Let's talk about how to deploy AI agents in your key processes.
Other industries
Explore other industries we operate in.
FintechCustomer service, collections management, sales and back office in banks and fintechsInsuranceQuoting, issuance, claims and renewals with traceability and controlTelcosHigh-volume operations in service, technical complaints and commercial managementUtilitiesManagement of technical complaints, meter readings and billing in large-scale operationsHealthCoordination of care, authorizations and patient management across multiple channelsRetailSales, after-sales and conversational support integrated with logistics and catalog