Ecosystem

An ecosystem to build and operate

An architecture designed to develop, integrate and manage agents that run processes end to end in enterprise environments

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Architecture

Three layers to design, operate and scale solutions

Heynow's ecosystem combines development and operations tools with specialized solutions to build AI agents that don't just respond, but run complete processes integrated with real systems

Development and integration

Build agents, define architectures and connect core systems to run complete processes

DevelopersDesign agents and integrations with full control over models and your own or pre-existing architectures.
TrainingAdvanced data and model management for fine-tuning and knowledge optimization.
VerifiCreate and run structured test cases to test any agent and obtain performance reports.
ObservabilityFull traceability of every interaction, decisions, tools invoked and configurable scoring.
BenchmarkQuality and performance metrics.

Operation and control

Manage agent behavior, monitor performance and maintain control over the operation in real time.

Agents CenterEnd-to-end management of agents, configurations, performance monitoring and A2A linking.
Contact CenterCentralizes conversations in real time and coordinates continuity between agents and human teams.
My CompanyManagement of users, permissions and active features with full control of the environment.
Heynow BICustom reports and operational data analysis in an integrated platform.

Specialized solutions

Capabilities adapted to different use cases and industries, ready to deploy on real processes.

CollectionsDebt collection management across its different stages, personalized notifications with overdue reminders, payment options and debt negotiation.
RetailAutomation of purchase inquiries, order tracking and after-sales support across digital channels.
HospitalityAutomated service for bookings, guest requests and support throughout the stay.

AI integrated into your business's real operation

We connect our agents with core systems, CRMs, ERPs and existing channels without operational friction.

Channels

Your customers, where they already are

The agents operate in the conversational and digital channels your business already uses.

Instagram

Messenger

SMS

Web Chat

Voz / IVR

Integrations

Connected to your core systems

Native connectors to CRM, ERP, banking core, ticketing and the systems your operation already uses.

Salesforce

SAP

HubSpot

Freshdesk

Core bancario

Stripe / Pagos

ERP

Platform

Enterprise infrastructure

Ready to scale to millions of interactions with the security, governance and compliance your organization needs.

Security

Encryption in transit and at rest, secrets management and per-tenant isolation.

Scalability

Distributed architecture with auto-scaling and enterprise SLA.

Compliance

ISO 27001, GDPR, SOC 2 and the regulatory frameworks of each vertical.

Observability

Full traceability, auditable logs and per-process metrics.

An integrated ecosystem to operate AI at scale

We connect our agents with your systems, channels and critical tools without operational friction.

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