80%
Autonomous resolution
Of inquiries are resolved end to end without human intervention.
Vertical · Retail
AI agents that drive sales and improve the experience in every interaction
Automate 80% of inquiries, respond in seconds and turn conversations into sales opportunities.
Sector challenges
Challenges that impact business efficiency, experience and growth
Every unanswered inquiry, service delay or manual follow-up represents lost sales and an inconsistent experience for your customers.
- 01
High inquiry volume
Your team wastes time answering the same questions over and over. Availability, stock, shipping, hours and order status saturate the channels and slow down service.
- 02
Missed sales opportunities
Many customers abandon the purchase due to late responses or a lack of follow-up. Without immediate service, conversations stall and opportunities are lost.
- 03
Inefficient after-sales processes
After-sales complaints and requests consume operational time and hurt the experience. Exchanges, returns and order tracking generate friction when they aren't automated.
- 04
Difficulty scaling service
Growth means more channels, more inquiries and more load for the team. Maintaining speed, quality and availability becomes increasingly complex and costly.
Results that back us up
Why do retail companies choose us?
We help brands and retailers automate service, accelerate sales and improve the customer experience with real, measurable results.
−60%
Response time
Responds faster and improves the experience in every interaction.
+25%
Conversion
Supports customers in real time and turns conversations into sales.
Use cases
AI agents in action: impact on key processes
We turn the industry's challenges into real impact with autonomous AI agents.
Customer service
Resolves frequent inquiries and supports the customer in real time
- Frequently asked questions (stores, payment methods, hours)
- Delivery coordination
- Order status
Sales and Cross Sell
Turns conversations into sales opportunities
- Lead generation and handling
- Assisted purchase
- Product stock
- Alternative and complementary products
- General and personalized offers
Postventa
Automates after-sales and reduces friction
- Complaints and requests
- Order delivery
- Exchanges and returns
Customer service
80%autonomy
Sales and Cross Sell
+25%conversion
Postventa
−60%response time
How does it work?
Three steps to bring AI into production
01
Process identification
We map the critical flows of your operation and define where an agent generates the greatest impact.
02
Agent design and systems integration
We build the agent with the necessary rules, data and permissions, integrated with your core systems.
03
Testing and go-live
We validate results in controlled environments and deploy to production with continuous monitoring.
Integrations
We connect with the core systems of your operation
Native integrations with CRMs, banking cores, payment platforms and messaging channels.
Success stories
Real results in production
PassCardPassCard cut its operating load by 40% with AI in customer service
87% autonomy and over 60,000 automated conversations per month.
See more
ANDAANDA automates its WhatsApp customer service with AI and reaches 99% autonomy
Over 150,000 monthly conversations resolved in an always-available digital channel.
See moreScale your operation without losing control
Let's talk about how to deploy AI agents in your key processes.
Other industries
Explore other industries we operate in.
FintechCustomer service, collections management, sales and back office in banks and fintechsInsuranceQuoting, issuance, claims and renewals with traceability and controlTelcosHigh-volume operations in service, technical complaints and commercial managementUtilitiesManagement of technical complaints, meter readings and billing in large-scale operationsHealthCoordination of care, authorizations and patient management across multiple channelsHospitalityManagement of bookings, check-in and guest service across multiple channels