88%
Autonomous resolution
Of inquiries are resolved end to end without human intervention.
Vertical · Insurance
AI agents for insurers in LATAM
We automate quotes, policy issuance, claims management and renewals.
Sector challenges
Challenges that impact business efficiency, experience and growth
Fewer manual tasks. More operational speed and a better experience for policyholders.
- 01
Operational overload in policy and claims inquiries
Repetitive inquiries, delays and saturated teams hurt the policyholder experience.
- 02
Long quoting, issuance and renewal times
Manual follow-up makes it hard to recover payments and sustain efficient collections.
- 03
Low conversion rates in policy sales
Delays in quotes and follow-up cause commercial opportunities to be lost.
- 04
Manual processes that hold back scalability and traceability
Disconnected systems and manual tasks generate friction, errors and low efficiency.
Results that back us up
Why do insurers in LATAM choose us?
Measurable results in real operations with AI agents at insurers across LATAM.
−60%
Time to Resolution
Answers inquiries and requests in less time.
−35%
Service costs
Scales operations without growing structure or teams.
Use cases
AI agents in action: impact on key processes
We turn the industry's challenges into real impact with autonomous AI agents.
High-volume service
Automates frequent policyholder inquiries and tasks
- Handling of policies and certifications
- Contracting services
- Modifying data
- Tasks and processes
- Complaints and requests
Collections management
Runs the full collections process
- Reports balances and account statements
- Terms and payment commitments
- Schedules payment commitments
- Processes online payments
- Agreements and refinancing
- Compliance with commitments
Sales and Cross Sell
Automates the commercial process end to end
- Presents general and personalized offers
- Quotes
- Requirement validation
- Contracting services
- Carries out after-sales follow-up
High-volume service
88%autonomy
Hi, I need my car's coverage certificate
Hi! Let's verify your identity. Can you confirm your ID and license plate?
DNI 35.482.910 · ABC-1234
IdentidadVerificada ✓
PólizaAuto Total — vigente
Done ✓ I sent the certificate to maria.r@mail.com
Collections management
+40%recovery
I see I have a payment due
Cuota#04 vencida
Importe$4.200
Días6
You have 3 options: pay now, a 3-installment plan, or refinancing over 60 days
Pago inmediato
I generated your secure payment link 🔒 Expires in 30 min
Sales and Cross Sell
+25%conversion
I'd like a home insurance quote
Great! Postal code and property size (m²)?
11000 · 90 m²
Recommended plan: $1,890/mo with full coverage. Shall we sign you up?
How does it work?
Three steps to bring AI into production
01
Process identification
We map the critical flows of your operation and define where an agent generates the greatest impact.
02
Agent design and systems integration
We build the agent with the necessary rules, data and permissions, integrated with your core systems.
03
Testing and go-live
We validate results in controlled environments and deploy to production with continuous monitoring.
Integrations
We connect with the core systems of your operation
Native integrations with CRMs, insurance core systems, payment platforms and messaging channels.
Success stories
Real results in production
PassCardPassCard cut its operating load by 40% with AI in customer service
87% autonomy and over 60,000 automated conversations per month.
See more
ANDAANDA automates its WhatsApp customer service with AI and reaches 99% autonomy
Over 150,000 monthly conversations resolved in an always-available digital channel.
See moreScale your operation without losing control
Let's talk about how to deploy AI agents in your key processes.
Other industries
Explore other industries we operate in.
FintechCustomer service, collections management, sales and back office in banks and fintechsTelcosHigh-volume operations in service, technical complaints and commercial managementUtilitiesManagement of technical complaints, meter readings and billing in large-scale operationsHealthCoordination of care, authorizations and patient management across multiple channelsRetailSales, after-sales and conversational support integrated with logistics and catalogHospitalityManagement of bookings, check-in and guest service across multiple channels